Refund and Returns Policy

1. Returns

Due to the nature of our products, we generally do not accept returns once an order has been delivered.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery so we can review the issue.

2. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or contains the wrong product, contact our customer support team with:

• Your order number
• A description of the issue
• Clear photographs of the package and product, when applicable

We will review the information and, where appropriate, offer a replacement, store credit, or other suitable resolution.

3. Refunds

Approved refunds are issued to the original payment method whenever possible.

Processing times may vary depending on your payment provider or financial institution. Once a refund has been approved and processed by us, additional processing time may be required before the funds appear in your account.

4. Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

Orders that have already been processed, shipped, or fulfilled may not be eligible for cancellation.

5. Non-Refundable Situations

Refunds or replacements may not be available when:

• The customer provides an incorrect shipping address.
• The package has been successfully delivered to the address provided at checkout.
• The customer changes their mind after delivery.
• The product has been opened, used, or altered.
• The issue results from improper handling or storage after delivery.

6. Lost or Delayed Packages

If your order is delayed or appears to be lost during transit, please contact us with your order details. We will work with the appropriate shipping provider to determine the status of the shipment.

Delivery times are estimates and may be affected by circumstances outside our control.

7. Contact Us

For questions regarding refunds, returns, damaged orders, or cancellations, please contact DozoPerks through the contact information provided on our website.

We review each eligible request individually and will do our best to resolve legitimate order issues fairly and promptly.

DozoPerks reserves the right to update this Refund and Returns Policy when necessary. Any changes will be posted on this page.